The Kazakhstani marketplace Teez officially launched in September 2024 and has quickly become a notable player in the online retail market. Its standout feature is free one-day delivery. The service operates in 30 cities across the country, and the app has been downloaded by over 300,000 users. In this article, we discuss how Teez's delivery works, how the company attracts sellers, and what New Year promotion it has prepared for shoppers.
One-Day Delivery
The demand for fast delivery among Kazakhstanis is increasing. This is one reason why customers are turning to Teez. People who have yet to use the marketplace often approach it with skepticism. They doubt that purchases can be delivered to the western part of the country in just one day. However, all customers receive their orders on time, regardless of their region.
Such delivery speed is not a matter of luck but rather a well-structured logistics system. All products are stored in a centralized warehouse covering 60,000 square meters in Karaganda. This allows for immediate packaging and dispatch of orders in the right direction. The company’s own fleet delivers purchases along optimized routes, while partner airlines assist in reaching remote regions.
“We have already confirmed that Teez is essential for the Kazakhstani e-commerce market: almost 30,000 people search for products in our app daily, and this number is constantly growing. Orders have increased fivefold in recent days when counting items. Customers are tired of waiting and having no idea when their purchases will arrive or whether the company can keep its promises. We always deliver, unless there’s a blizzard, of course. This is possible because we manage everything ourselves — logistics, couriers, pickup points, warehousing, staff, and IT. That’s also why no one can replicate this,” says Linar Khusnullin, co-founder of Teez.
Customer Care and New Year Promotion
Since its launch, Teez has focused on service quality. The convenient pickup points are designed with attention to detail: areas for order checks, fitting rooms, and soothing background music. The courier service is equally attentive: purchases are delivered right to the door, with prior arrangements made for when it’s convenient for you to receive the order, and they will wait while you check it.
“When we first launched, customers received a small gift with each order — tea and stickers. This simple gesture of care helped us establish a connection with our clients,” shares Adilzhan Bazilbekov, PR manager at Teez.
On December 9, Kazakhstanis saw a New Year video that the marketplace prepared in collaboration with the SEED agency. It blends warmth, love, and a touch of humor to remind people how important it is to think of their loved ones. The video is supplemented by a promotion involving “magical” stones. Anyone who buys this stone on Teez gets a chance to fulfill a wish for a dear person. On December 30, the company will announce 10 winners who will be able to choose a gift for their loved ones worth up to 700,000 tenge. Detailed participation conditions can be found on their Instagram or in the app .
Support for Local Businesses
Many entrepreneurs have already heard about the new marketplace and are eager to collaborate with it. There are several factors driving sellers to Teez. The company handles all logistics: businesses don’t need to worry about storing products, delivery, or returns — everything is included in a single commission. This allows sellers to focus on what matters most — growth, rather than minor tasks. Additionally, Teez offers free training for beginner sellers to help them confidently start selling. “We treat everyone warmly: clients, partners, and our team. Only this way can we create a project that truly improves, simplifies, and enhances people’s lives,” says Ksenia Lukicheva, Head of Communications at Teez. Teez's principles are based on the desire to make people's lives better: fast delivery, excellent service, and comfort for buyers; simple, clear, and beneficial collaboration for partners; the best work for the team, social responsibility, and community projects. The company believes that if you care for people, they will keep coming back — that’s how a successful business is built. The future belongs to those who are ready to change and grow alongside their clients.